Question 1

My bank already refused the chargeback. Is it over?

Accepted Answer

Not necessarily. First-line refusals are common and are frequently based on incomplete documentation rather than the merits: the bank sees a card payment to a merchant you authorised. Where we can demonstrate that the service was never provided, that the entity was not authorised for the activity, or that the descriptor conceals a different beneficiary, an escalated complaint carries substantially more weight. We will tell you honestly whether that reopening is realistic in your case.

Question 2

The broker says my losses were market losses. How do you disprove that?

Accepted Answer

By separating what was displayed from what was executed. Genuine execution leaves counterparty and venue records; a simulated interface leaves nothing beyond the platform's own database. We compare the reported trades against real market data for the same instruments and timestamps, examine whether the entity had permission to execute at all, and document the pattern of withdrawal blocking. Where trading was real but the firm was unlicensed, that is a different but still actionable finding, and we say which one it is.

Question 3

They are asking me to pay tax before releasing my profits.

Accepted Answer

No regulated broker collects tax on your behalf as a precondition of withdrawal. Tax liabilities are settled with a tax authority, after the funds reach you. A payment demanded to unlock a balance is the closing stage of the fraud, and paying it does not release anything. Stop, keep every message, and let us verify the entity before any further transfer.

Question 4

I deposited with crypto through the broker. Which service do I need?

Accepted Answer

Both, under one case file and one fee. The broker analysis establishes who was operating and under what claimed authorisation; the blockchain trace follows the deposits to the point they reached an identifiable service. Combining them is what makes an escalation credible, because it shows the institutional story and the on-chain evidence pointing at the same operation.