Question 1

I only lost a few hundred. Is that worth investigating?

Accepted Answer

Be honest with us about the amount and we will be honest about the value. For very small losses a full forensic report rarely makes economic sense, and we will say so rather than take the work. What often does make sense is the free triage: we check whether your case connects to a cluster we already track, and if it does, adding your complaint to that group costs you nothing and strengthens the whole file.

Question 2

The seller's account has been deleted. Is the evidence gone?

Accepted Answer

Usually not. Deleted accounts leave archived listings, cached pages, review histories and, most importantly, the payment record, which is held by regulated institutions and does not disappear when a profile does. Screenshots you took before deletion are also genuinely valuable. Send whatever you kept, even if it looks incomplete.

Question 3

A "recovery agency" contacted me after my loss. How do I check them?

Accepted Answer

Treat unsolicited contact as a red flag by default: legitimate investigators do not cold-call fraud victims, and knowing the details of your loss proves the information circulated, not that the caller is genuine. Verifying a firm, registration, regulatory status, domain age, the address they claim, takes us a few hours and we do it free of charge. If they have asked for an advance fee, do not pay it before that check is done.

Question 4

Can you get the website taken down?

Accepted Answer

We can file the reports that lead to takedown, and we do it in the form registrars and hosting providers act on: documented fraud, affected parties, specific URLs and preserved evidence. The decision remains theirs and the timeline varies from days to never, particularly with providers in jurisdictions that ignore abuse reports. We are straightforward about which category a given host falls into before you rely on it.